We don't want shipping charges and fees to prohibit you from purchasing the products you love for your pet(s). We also know how frustrating it can be to enjoy shopping for items only to get hit with huge or confusing shipping charges at checkout that put the order out of your budget. What a bummer.
So, we've made ours really easy to understand.
All orders over $69 (sales tax not included) on our website ship completely free. And smaller orders that don't quite make that minimum ship for a flat fee of $9, regardless of what's in that order. You'll always know what you're paying for shipping as you shop.
Keep in mind that some items may be marked as Store Pickup Only. These items cannot be shipped and must be picked up in-store. Keep in mind, too, that major holidays and bad weather can cause delays in shipping and/or require you to order early to ensure holiday delivery.
Once your order is placed, we'll ship as quickly and efficiently as we can. We ship anywhere in the 48 contiguous United States (unfortunately this excludes Alaska and Hawaii as well as Puerto Rico and all other US outlying islands). Based on your location and the size and weight of your order, we will determine the best shipping methods to use (usually UPS Ground or USPS Priority Mail) and get your tracking information to you right away so you know when to expect your item(s). While we strive to get all orders out the door in less than 48 hours, some hard-to-find or out-of-stock items might require a little bit more time. If that's the case, you'll hear from us.
And because we utilize a network of distributors, warehouses and manufacturers in addition to the inventory in our Hamilton, NJ store to fulfill orders, there may be times that your order arrives in more than one delivery or box -- quite possibly on different days. Do not worry. We will alert you if this is the case and provide you with shipping details and tracking information for everything!
Of course, if you ever experience any issues with shipping or delivery, just send us a quick email to let us know what's happening so we can work with you to solve the issue.